Shipping details

Shipping cost

Post and packing charge is FREE for order over £30, Orders under £30 will be charged at £4.99 with no minimum order required.

Shipping locations

We ship within the UK only

Your Shipping Address

It is your responsibility to enter your address correctly. We accept no responsibility for incorrect addresses, and if an order is delivered to an incorrect address we are unable to accept this is a non-delivery claim.

If an order is returned to us by our Courier because the address you entered is undeliverable, we will refund the price you paid for the order minus a £5 charge to cover our costs.

Non-Deliveries

Non-delivery claims for orders you haven’t received must be made within 14 days of you placing your order. Claims made after 14 days will not be accepted.

Damaged Items

In the event that your item arrives damaged then firstly please accept our apologies, and secondly please contact us straight away. We need damages to be reported to us as soon as possible and within 2 days of receipt.

Please keep all original packaging as in some cases we will require the item to be returned at our expense; in others we will require a picture.

We will not be able to send a replacement or refund you for a broken item where a picture or return isn’t possible.

Incorrect Orders / Missing Items

If you receive a different item to the one that you have ordered then please accept our apologies. Please contact us ASAP and we will do our best to resolve our error as quickly as possible, and in the best and most convenient way for you. If your order has any missing items, you must report this to us by contacting us on the contact form on this website within 24 hours of delivery. Within this email you must also attach a photograph of (a) the external packaging, (b) the Courier  label and (c) the contents of what you received. Without this information we will not accept any claims for shortages.

Order Changes / Cancellations / Returns

We are unable to amend or cancel an order after it has been placed. This includes changes of items and/or delivery address. Please only place your order once you are certain that everything is correct.

Returns
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, cannot be returned. We also do not accept products that are intimate or sanitary goods.